FAQ | YOSI Collective

You’ll receive a tracking link via email, SMS or. FB Messenger (depending on what communication you sign up for) when your order ships out.

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 3-​8 business days International: 5-10 business days. We use this as a general guideline but we typically create and fulfill orders in 3 days, then shipping time depends on the courier and customs, but is typically received between 5-10 days.

We work with manufacturing partners and fulfillment teams with facilities in the US and Europe. Depending on your location your item(s) will be made to order from one of these fulfillment locations closest to you to reduce shipping time.

Products will ship from:

North Carolina, United States

Riga, Latvia

Toronto, Canada

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address. Ask your local post office if they have your package. Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at talktous@yosicollective.com with your order number in the subject line.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at helpme@yosicollective.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts in the product descriptions.

See the S.E.E page for more information regarding Sustainability, Ethics, and Environmental practices

Our Fabric is primarily sourced by our manufacturing and fulfillment partners who have operations in Mexico, Nicaragua, and other parts of Central America. See our Code of Conduct page for more details.

Once your purchase(s) arrive, take a picture and tag @yosicollective and use our hashtag #yosicollective. We will then feature you in our IG stories.

This is not plastic. This 'plastic feeling film' is actually made from plant cellulose. The cellulose is derived from harvested wood pulp, and can comprise up to 99% of bio-based materials.

Shoot over an email to keesan@yosicollective.com with the subject line "BRAND AMBASSADOR INQUIRY" with the following:

Full Name

Instagram Account Handle and Facebook Account Name

City & Country of Residence

A Few Sentences Telling Us Why You Would Make A Great Ambassador

Tell Us Your Favourite YOSI Collective Design

**Make Sure You Are Following YOSI Collective on Instagram**


Sit back and wait...Someone from our team will get back to you with further instructions.